Effective date: October 21, 2026

This Billing Policy explains how and when you're charged when you place an order with Orveland.

When You Are Charged

We currently offer Cash on Delivery: nothing is charged when you place your order. You pay the full order amount when your order is delivered.

Order Confirmation & Receipts

You will receive an emailed order confirmation acting as your receipt shortly after checkout.

Price Adjustments

We do not offer retroactive price adjustments for orders placed before a later sale or promotion.

Disputes & Chargebacks

If you have a billing concern, please contact us first — we resolve the vast majority of issues directly and quickly. Filing a chargeback before contacting us can delay resolution.

Contact Us

Billing questions: contact@orveland.co.uk.