Shopping with Orveland is designed to be simple and secure, from checkout to delivery.

Secure Checkout

Our website uses SSL encryption, so the personal details you enter at checkout (name, address, email, phone) are protected in transit. No card or bank details are requested online.

Accepted Payment Methods

We currently accept Cash on Delivery (COD). Nothing is charged when you place your order — you pay the full amount when your order is delivered. Any change to payment options will be shown at checkout and on this page.

Payment Processing

Payment is collected at the time of delivery. Orveland does not collect, process or store payment card details on our website or servers.

Card and Data Security

We do not request full card numbers, CVV codes, or other sensitive payment details by phone, email, or any other channel outside of our official checkout. If you receive a request like this claiming to be from Orveland, please do not respond and contact us to verify.

Order Confirmation

After placing an order, you will receive a confirmation email summarizing your purchase. If you do not receive a confirmation shortly after checkout, please check your spam folder or contact our support team.

Refunds

Because orders are paid on delivery, approved refunds are issued by UK bank transfer. For details on our return and refund process, see our Return & Refund Policy.

Fraud Prevention

We use standard fraud-prevention measures to help protect both our customers and our business. Orders that appear suspicious or fraudulent may be delayed, canceled, or require additional verification before shipment.

Questions About Payment

If you have any questions or concerns about a payment or charge, please reach out to our support team at contact@orveland.co.uk or +44 113 805 9344.