Orders are processed within 1–3 business days (Monday–Friday), followed by an estimated transit time of 1–7 business days. Exact delivery dates can vary by location and carrier.

You can track your order using the tracking number sent to your email once it ships. Tracking information may take approximately 3 days to become active.

Yes — Orveland offers free shipping on all orders within the United Kingdom.

All orders ship from within the United Kingdom.

Orders are generally handled within 1–3 business days, Monday through Friday, before they ship.

If your order has not yet shipped, contact us as soon as possible at contact@orveland.co.uk and we will do our best to update it.

If your package hasn't arrived within the estimated transit window, contact our support team and we'll look into it with the carrier.

We currently accept Cash on Delivery (COD): you pay when your order arrives at your door. No card details are needed to place an order.

Yes. Checkout is encrypted, and Orveland does not manually process or store full payment card details on our own servers. See our Payment & Security page for more.

You may request a return within 30 days of the delivery date. See our Return & Refund Policy for full details.

Yes, eligible returns are free.

New and slightly used products may be eligible for return, provided the item meets our return conditions.

Email contact@orveland.co.uk with your order number and reason for return before sending anything back — we'll send you instructions.

Returns are inspected within 72 hours of receipt, and approved refunds are processed within 7 business days.

For defective, damaged, or incorrect items, we may offer a replacement instead of a refund — just let us know your preference when you contact us.

Contact us at contact@orveland.co.uk with your order number and photos of the damage, and we'll help make it right.

Let us know at contact@orveland.co.uk with your order number, and we'll arrange a replacement or refund.

We help with defective, damaged, or incorrect products. Visit our Warranty & Product Support page for the full process.

Email us at contact@orveland.co.uk or call +44 113 805 9344. You can also use our Contact Us page.